Refund & Returns Policy

Last Updated: 24 October 2026

Grovity Pty Ltd (ABN 17 689 177 062) stands behind the quality of Grovity Hair Gro Serum. This Refund & Returns Policy outlines your rights under the Australian Consumer Law (ACL) and our voluntary 30-Day Money-Back Guarantee.

This policy should be read together with our Terms & Conditions and Shipping Policy.

1. Your Rights Under Australian Consumer Law

Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to:

  • A replacement or refund for a major failure; and
  • Compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

We will not refuse a refund, repair or replacement where required by law.

New Zealand Customers
Nothing in this policy excludes, restricts or modifies any rights or remedies you have under applicable New Zealand consumer law, including the Consumer Guarantees Act 1993 and Fair Trading Act 1986. The conditions of our voluntary 30-Day Money-Back Guarantee do not limit these statutory rights.

2. Proof of Purchase Required

To process any return, refund or guarantee claim, you must provide valid proof of purchase.

This includes:

  • Order number; and
  • The full name and email address used at checkout.

We are unable to process refund requests without a verified record of purchase.

3. 30-Day Money-Back Guarantee (Voluntary Policy)

In addition to your rights under the ACL, we offer a voluntary 30-Day Money-Back Guarantee on purchases made directly through:

www.grovity.com.au

This voluntary guarantee applies to eligible website purchases delivered to Australia or New Zealand.

  • Applies only to purchases made through our official website
  • Does not apply to products purchased from stockists, resellers, marketplaces or third parties

Eligibility Requirements

To qualify under this voluntary policy:

  • The request must be made within 30 days of confirmed delivery
  • The bottle (even if partially used) must be returned
  • Proof of purchase must be provided
  • The customer is responsible for return postage
  • A A$10 delivery and handling fee will be deducted from the refund

The refund applies to the product purchase price only and does not include original shipping fees (if any).

If free gifts or promotional items were included in your order, they must also be returned. If not returned, their retail value may be deducted from the refund.

4. Return Condition & Inspection

All returned products are subject to inspection upon receipt.

Returned items must:

  • Include the original bottle
  • Not show evidence of deliberate misuse, tampering or abnormal use
  • Not be returned in a damaged or empty state inconsistent with reasonable personal use

We reserve the right to refuse refunds under the voluntary guarantee where we reasonably suspect:

  • Fraud
  • Excessive return behaviour
  • Policy abuse
  • Attempted resale
  • Deliberate product misuse

This does not affect your rights under the applicable Consumer Law.

5. How to Initiate a Return

To request a return, please contact:

Email: info@grovity.com.au

Please include:

  • Your order number
  • Full name used at checkout
  • Reason for return

Please contact us before returning a product so we can provide return instructions. Returns under the voluntary guarantee require prior approval.
For returns under the voluntary guarantee, customers in Australia and New Zealand are responsible for return postage to our nominated Australian return address. We recommend using a tracked service; customers bear the risk of loss until we receive these voluntary returns.
These conditions do not restrict your rights or remedies under applicable consumer law.

6. Refund Processing Timeframe

Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will typically be processed within 5–7 business days after inspection.

Please allow additional time for your financial institution to complete the transaction.

7. Faulty or Damaged Products

If your product arrives damaged or is faulty, please contact us promptly with supporting photographs.

To assist with investigation of transit damage, we recommend reporting damaged items within 48 hours of delivery where possible.

Where a product is confirmed to be faulty, damaged or otherwise in breach of applicable consumer guarantees, we will provide the remedy required by law and cover reasonable return-postage costs. The A$10 voluntary-guarantee fee does not apply to these claims. The suggested 48-hour reporting period does not limit your statutory rights.

8. Change of Mind (Outside Guarantee Period)

We do not offer refunds for change of mind outside the 30-Day Money-Back Guarantee period, except where required under the applicable Consumer Law.

9. Contact Details

For all return and refund enquiries:

Grovity Pty Ltd
ABN 17 689 177 062
Email: info@grovity.com.au