Privacy Policy

Effective Date: 27 February 2026

Grovity Pty Ltd (ABN 17 689 177 062) ("Grovity", "we", "us", or "our") respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and the Spam Act 2003 (Cth).

This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you access or use www.grovity.com.au (the "Website").

By accessing or using our Website or purchasing from us, you consent to the collection, use and disclosure of your personal information as described in this Privacy Policy.

1. Personal Information We Collect

A. Information You Provide Directly

We may collect:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order and transaction details
  • Marketing preferences
  • Customer service communications
  • Reviews, testimonials, before/after images or other content you submit

B. Automatically Collected Information

When you browse our Website, Shopify and our service providers may automatically collect:

  • IP address
  • Device and browser information
  • Operating system
  • Pages viewed
  • Time spent on pages
  • Shopping cart behaviour
  • Referring websites
  • Interaction with advertisements

This information is collected using cookies and similar tracking technologies.

2. How We Collect Your Information

We collect personal information when you:

  • Place an order
  • Subscribe to our newsletter
  • Accept a subscriber discount
  • Opt-in to SMS marketing
  • Contact customer support
  • Submit reviews or other content
  • Browse or interact with our Website

We may also collect and use personal information to screen orders for potential risk, fraud, unauthorised transactions, chargeback abuse or other unlawful activity.

3. How We Use Your Information

We use personal information to:

  • Process and fulfil orders
  • Provide shipping and delivery updates
  • Communicate with you regarding purchases
  • Provide customer support
  • Improve our Website, products and services
  • Deliver advertising and measure marketing performance
  • Prevent fraud and protect our business
  • Enforce our Terms & Conditions
  • Comply with legal and regulatory obligations

We do not sell your personal information.

4. Marketing Communications (Email & SMS)

Email Marketing

If you subscribe to our newsletter or accept a subscriber offer, you consent to receive marketing communications from Grovity.

You may unsubscribe at any time using the unsubscribe link provided in our emails or by contacting us at info@grovity.com.au.

SMS Marketing

If you provide your mobile number and expressly opt in, you may receive SMS marketing messages, including promotional offers and order notifications.

Consent to receive marketing communications is not a condition of purchase.

You may opt out at any time by:

  • Using the unsubscribe link (where available), or
  • Contacting us directly at info@grovity.com.au

We comply with the Spam Act 2003 (Cth).

5. Payment Information

Payments are processed securely via Shopify and third-party payment providers, including:

  • Shopify Payments
  • PayPal
  • Other secure payment gateways

We do not store full credit card or payment card details on our servers.

Transactions are encrypted using industry-standard security protocols.

6. Third-Party Service Providers

We may disclose personal information to trusted third-party service providers who assist in operating our business, including:

  • Shopify (e-commerce platform hosting)
  • Payment processors
  • Shipping and courier providers
  • Email marketing platforms
  • SMS marketing providers
  • Analytics providers
  • Advertising platforms (including Meta and Google)
  • Professional advisers (legal and accounting)

These providers may process personal information on our behalf and are required to handle data in accordance with applicable privacy obligations.

7. Overseas Disclosure

Our store is hosted by Shopify Inc. As a result, personal information may be transferred, stored or processed outside Australia, including in the United States and Canada.

By using our Website, you acknowledge and consent to this overseas disclosure in accordance with APP 8 of the Privacy Act.

8. Cookies, Analytics & Advertising

We use cookies and similar technologies to:

  • Enable website functionality
  • Store cart information
  • Analyse Website traffic
  • Improve user experience
  • Deliver targeted advertising

We may use analytics and advertising services, including Meta Ads and Google Ads, to measure marketing performance and display relevant advertisements based on your browsing behaviour.

You may manage cookies through your browser settings.

Do Not Track

Some browsers offer a "Do Not Track" (DNT) feature. Our Website does not currently respond to Do Not Track signals.

9. User-Generated Content & Testimonials

If you submit a review, testimonial, image, before/after photo or other content to us (including via social media), you:

  • Warrant that you have the right to submit that content; and
  • Grant Grovity a non-exclusive, royalty-free, worldwide licence to use, reproduce, publish, modify and display that content for marketing and promotional purposes.

We may display your first name and suburb/state where relevant.

You may request removal of your content by contacting us.

10. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Security measures include:

  • Secure hosting infrastructure
  • Encryption protocols
  • Restricted access controls

However, no method of transmission over the internet is 100% secure. To the maximum extent permitted by law, we do not guarantee absolute security.

11. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Fulfil the purposes described in this Privacy Policy;
  • Process and complete transactions;
  • Meet legal, regulatory, tax and accounting obligations;
  • Resolve disputes; and
  • Enforce our agreements and protect our legal rights.

When personal information is no longer reasonably required, we take steps to securely destroy or de-identify it in accordance with applicable laws.

12. Data Breaches

In the event of a data breach that is likely to result in serious harm, we will comply with our obligations under the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth).

13. Access & Correction

You may request access to or correction of personal information we hold about you by contacting:

info@grovity.com.au

We aim to respond within 14–30 days.

14. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us first so we can investigate.

If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC)
www.oaic.gov.au

15. Change of Business Control

If Grovity Pty Ltd is sold, merged or undergoes a change of control, customer information may be transferred to new owners under appropriate confidentiality obligations.

16. Governing Law

This Privacy Policy is governed by the laws of New South Wales, Australia.

17. Contact Details

Grovity Pty Ltd
ABN 17 689 177 062
PO Box 3169
Regents Park NSW 2143
Email: info@grovity.com.au